CrossfireGame LauncherDownload

HELP & SUPPORT

Get back to your game.

Choose where you’re stuck. We’ll point you to relevant checks and guides.

Try updates, accounts or launching the game

Guided help

Go directly to help topics

Does the existing launcher start after installation?

Check that Crossfire installation has finished and that you started the existing launcher. Record any error message exactly. For Navigation Error, the launcher must be in the EXE folder of the Crossfire installation. For Launch Control Active, use the instance already running.

Installation & requirementsLaunching & updates
Check the installation process

Crossfire 2.0.1 needs a clean Freelancer installation and no FLMM. After the installer, start the existing launcher, which downloads the new one. Compare your steps with the guide.

Installation & requirements
Report even if the launcher cannot open

Record the error message, time and installation steps. Include existing launcher.log files if available. If the launcher cannot open, explain why you cannot create a support package.

Read & save logsCreate a support package
Check the connection and message

Check your internet connection and allow an active download to finish. If the launcher shows Offline, try Retry when your connection is available again.

Launching & updatesConnection & offline mode
Narrow down the launch issue

Check that offered updates have finished and which profile you are using. Note whether the game never appears or exits after launching, and record the exact message.

Launching & updatesManage accountsCollect crash dumps
Accounts or appearance?

Choose the relevant area. The guides show you how to manage your accounts and settings.

Manage accountsAdjust settings
Use Account Manager

Open Account Manager for profiles, import/export and backups. Check your selected profile. Do not share exported account data in a public bug report.

Manage accounts
One change at a time

Open Settings and review graphics, UI scale, theme or music. When troubleshooting, change one setting at a time and note the result.

Adjust settings
Understand the offline display

Check whether your computer has an internet connection. Use Retry in the launcher when it becomes available. If the message remains, record the time and text for support.

Connection & offline mode
Explain the issue in your forum post

Open Log. If needed, first enable Verbose logging in Settings → General → Diagnostics and reproduce the issue. Then create the ZIP under Log → Support Package... and complete the report template below.

Read & save logsCollect crash dumpsCreate a support package
Identify the Windows prompt

“Windows protected your PC” is SmartScreen. “Make changes to your device” is UAC. Read the section below and check the displayed app details.

Windows prompts on first launch

Windows prompts on first launch

Recognize SmartScreen and distinguish it from a request for administrator permissions.

“Windows protected your PC”

This is Microsoft Defender SmartScreen. Windows may treat a downloaded app as unrecognized on its first launch or after a new version. This warning concerns file reputation; it is not a UAC request for administrator permissions.

Check the source first: Crossfire comes from the official download page; the new launcher is downloaded through the existing launcher. “More info” displays additional app details.

After verifying the source and deciding that you trust the file, you can choose whether to use “Run anyway” if Windows offers it. If unsure, choose “Don’t run” and ask in the official support forum. The warning alone proves neither safety nor malware.

UAC: allow changes to your device?

“Do you want to allow this app to make changes to your device?” is the Windows prompt for administrator permissions (UAC). It can appear even if you did not choose “Run as administrator”.

Check that the prompt belongs to the launcher or installer you just opened. Confirm only if you trust the program and want to allow the change. This does not mean you need to always run the launcher as administrator.

If you cannot identify the prompt, note whether it appears during startup, an update or launching the game. The exact message helps the SWAT community understand what happened.

If Windows continues to block the app

If the message names Smart App Control or offers no button to continue, note the exact text. Ask the Crossfire community in the SWAT forum if you are stuck.

Keep Windows protection enabled. Include your Windows and launcher versions and when the message appears in your forum post.

Windows guidance from MicrosoftSource: Microsoft SmartScreenSource: Microsoft UAC

HELP & SUPPORT

Get help from the community.

Still stuck? Fill in the template and attach the launcher’s support package to your SWAT forum post.

Four steps to a useful bug report

  1. 1

    Reproduce the issue and note the exact message.

  2. 2

    Enable Verbose logging before retrying, if more detail is needed.

  3. 3

    In the launcher, use Log → Support Package... to create the ZIP.

  4. 4

    Attach the ZIP in the support forum and describe what you did before the problem.

Create a support package

Describe your issue in the SWAT support forum. The community can help you there.

Report an issue in the forum